- Awarded as part of the World Aviation Festival
- The Lufthansa Group app prevailed against competitorsInnsbruck-Vienna added to
- Austrian Airlines CCO Michael Trestl: “The app is a central element of our services for our passengers. With this app, we can provide targeted, quick, and direct updates on their flight status. At the same time, the app offers our guests a tool that accompanies them throughout their entire journey, from booking to arrival.”
The Lufthansa Group received the award for the world’s best airline app of 2024 at the World Aviation Festival (WAF). The Lufthansa Group app was previously evaluated by customers and nominated for the final round. An expert jury compared the four finalists in a competition called the “Battle of the Airline Apps” and ranked the Lufthansa Group app as the best among the industry’s largest players. The Lufthansa product prevailed against the apps from Emirates, Qatar Airways, and Air India.
Dieter Vranckx, Member of the Executive Board of the Lufthansa Group, Global Markets & Commercial Steering of Hubs, says, “The Lufthansa Group app puts our customers at the center, offering them simple services, transparent information, and support throughout their entire journey. I am proud of the entire team and the significant progress we have made in recent years. The award for the Lufthansa Group app encourages us to continuously develop our digital offerings for Lufthansa, Austrian Airlines, SWISS, and Brussels Airlines.”
Michael Trestl, CCO of Austrian Airlines, emphasizes: “The app is a central element of our services for our passengers. With this app, we can provide targeted, quick, and direct updates on their flight status. At the same time, the app offers our guests a tool that accompanies them throughout their entire journey, from booking to arrival. This service for our passengers is further proof that joint development and successful collaboration are actively embraced within the Lufthansa Group. We are proud that the continuous development of this project is being recognized internationally.”
Oliver Schmitt, Head of Digital Customer Solutions and Managing Director of Digital Hangar GmbH, says, “The digital travel experience of our guests is increasingly shaped by their mobile devices. The app is increasingly taking on the role of a travel companion. In recent years, we have focused on enhancing service offerings, especially during irregularities, simplifying processes, and providing better information for our guests, while also creating numerous benefits for frequent flyers.”
The World Aviation Festival is a leading global conference for the international aviation industry, focusing on technology, passenger experience, digitalization, and sustainability in air travel.
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